Reference

Legal details for your erek erek 3d account

erek erek 3d sets out the Legal terms behind account access, wallet records, cookies and requests to change your details.

Account termsData handlingWallet recordsLocal-law access
erek erek 3d Legal details for your erek erek 3d account
POLICY CONTACT

Get clear help with Legal questions

A clear contact route matters when a Legal question affects your account or wallet status.

Account access Use the account support path when phone verification, a personal-detail correction or a Legal…
Wallet status For DANA, OVO, GoPay or QRIS questions, attach the payment reference and visible status…
Policy request When you want a copy, correction or clarification under our Legal policy, state the…
DATA CARE

What our Legal process does with your details

We keep the Legal process practical: account data is linked to the phone verification step, payment records stay connected to their displayed rail, and access requests are checked against the account before…

Phone verification

We use the phone verification step to connect an account request with the correct account record. If your number changes, ask for a correction through the account support path rather than opening a second record.

Payment records

A DANA, OVO, GoPay, QRIS, virtual account or bank transfer reference helps us trace a wallet event. We keep the reference with the related account activity so a status question can be checked accurately.

Cookies

Necessary cookies can retain session choices that help the signed-in account path work on your device. You can clear browser cookies, but doing so may remove saved session settings and require another account access step.

Account security

Keep your phone and account credentials private, and contact us if an account detail looks unfamiliar. We may confirm ownership before discussing Legal records, changing personal details or linking a wallet reference.

Retention period

Account, payment and support records are retained for the period needed to operate the account or meet a Legal obligation. If you ask how long a particular record remains, identify its date and account reference.

Change requests

You can request a correction or ask how your details are used through the signed-in support route. Tell us whether the request concerns account data, cookies, DANA activity or another Legal record so we can assess it properly.

Answers before you open an account

These Legal answers cover the points Indonesian customers usually check before creating an account: who may access the service, how phone verification works, what happens to payment records, and where to send a request. Read them with the policy notice above, especially if you are switching devices or using a wallet connected to your account.

Legal covers the rules for account access, phone verification, payment records, cookies, security and requests about your personal details. Our policy applies to the account path and connected activity such as DANA, QRIS or a bank transfer, while access depends on local law.

Access depends on local law. Check the rules that apply to your location before opening an account, and keep your phone and account details accurate. If the access step stops, use the signed-in support route and include the displayed account message.

Phone verification helps us connect you with one account record and reduces confusion when a wallet status or personal-detail request is raised. It may be checked before account access or before we discuss a DANA, OVO, GoPay or QRIS reference.

We connect the payment reference with the related account activity so a status question can be traced. This can include DANA, OVO, GoPay, QRIS, virtual account and bank transfer records, including bank context such as BCA, BRI, Mandiri or BNI.

Yes, send a correction request through the account support path and identify the field that needs changing. We may confirm ownership through the phone verification details before discussing or updating the record connected to your account.

Necessary cookies can support the signed-in session and remember required browser choices. Clearing them may remove those choices and ask you to complete the account access step again. For a cookie question, contact support with your device and browser details.

Use the support path inside your signed-in account and state whether the request concerns access, phone verification, payment records, cookies or a data correction. Include the relevant date and reference, but do not send passwords or private credentials.